Tours Terms&Conditions

Terms&Conditions

1. The tours, guided visits, excursions, tourist and cultural proposals are offered by Somewhere Tours&Events C.F. and VAT number 07853780018, based on the administrative authorization of the City of Turin n. 14680/1/99 of 01.20.2000;

2. are considered subject, notwithstanding any clause to the contrary, to Directive 90/314/EEC and to Legislative Decree 17.3.95 n. 111 implementing the same directive;

3. are covered by R.C.T.O insurance for the risks, limits and guarantees provided for by the Legislative Decree. 111/95, with Allianz Insurance policy no. 505372304. The organization is not responsible for damages caused by third parties or for reasons of force majeure and is not responsible for losses of valuables, luggage or objects that occur during the entire duration of the tour. Guarantee fund: Nobis policy n. 203370227.

4. All information (written or image) present on the site is the exclusive property of Somewhere Tours&Events and may not be copied, printed or disclosed to third parties without its prior authorization.

5. Following registration on the site or subscription to the newsletter, commercial communications and promotions will be sent by Somewhere Tour&Events to the address indicated during registration and/or purchase. The user may request deletion from the Data Base at any time.

REGULAR TOURS

6. All tours and activities offered are carried out by authorized tourist guides.

7. The validity of the programs offered is indicated on the website www.somewhere.it.

8. Reservation acceptances are subject to seat availability.

9. Prices are considered final upon confirmation. The reservation will be invoiced for the confirmed amount upon explicit request of the customer, who undertakes to provide at the same time all the tax data required by current legislation.

10. If, due to operational needs or causes of force majeure (traffic conditions, strikes, changes in timetables, museum closures, delays or irregularities), the organization must change the program, it will alternatively propose itineraries and/or visits to others museums without changing the established rate, giving notice to the customer before the start of the tour.

11. All tours can be carried out on request in other languages, with a supplement, subject to availability.

12. In the event of unexpected increases exceeding 10% of individual costs or due to the imposition of new taxes and duties, the rates will be updated and the customer will be notified in writing.

13. Any complaint by the customer must be communicated to the organizer by email at info@somewhere.it no later than 10 working days from the date of the tour.

14. The Court of Turin is competent for any dispute.

CANCELLATIONS, PENALTIES AND REFUNDS FOR REGULAR TOURS

15. All customer cancellations must be sent by email to booking@somewhere.it and will give rise to refunds and penalties as follows:
REGULAR TOURS
Cancellation within 24 hours before departure: no penalty
Cancellation less than 24 hours before departure: 50% penalty
No Show: 100% penalty. The deposit paid as a confirmation deposit is in no case refundable.
PRIVATE TOURS
Cancellation within 3 days before departure: no penalty
Cancellation 2 days before departure: 100% penalty
No Show: 100% penalty. The deposit paid as a confirmation deposit is in no case refundable.

16. No refund will be given to the customer who does not show up for departure at the established time; equally, no refund will be given to the customer who loses contact with the guide or does not carry out the entire guided tour.

17. If, for any reason, the organization cancels the tour, the customer has the right to a refund only of the sums paid. Somewhere Tours&Events is not responsible for any additional costs associated with the refund.

PERSONALIZED TOURS, TOURS FOR PRE-ASSISTED GROUPS AND WEEKEND PACKAGES

18. The conditions of points 6. 8. 9. 10. 11. 12. 13. of the regular tours apply.
19. Cancellations of weekend package bookings with overnight stay will follow the penalties specified in the tourist services confirmation contract sent by Somewhere via email to the customer, to be signed before purchase.
20. The deposit/balance payment terms and cancellation penalties are indicated in the tourist services confirmation contract sent via email to the customer, to be signed before purchasing.